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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Voice Mail Prompts - Where are stored ?

    Hello guys, the needs is to replace parts of default voicemail prompts with other made by the user in a recording studio: where are they stored ?
    I had a file search of wav files, I found nothing....

    Then, is there somewhere the prompt files legenda ?

    thank you


  • #2
    The files are not wav files. The prompts are built into a special phrase file that cannot be edited. I would imagine professional services could build build one if they do that sort of thing. I didn't find anything in the KB specific to the phrase file. Maybe support has some info.


    • #3
      Professional Services can install this for you. We might be able to as well, but I've never tried. Now you're making me want to try.