Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Anyone running PCM 8.1 at Remote Locations?

    Anyone here running PCM 8.1 on remote locations, in either DVM remote locations or Remote Switch or Remote Phones... (VPN)

    Reason I ask is , wondering if your now having connection issues with the director.

    Trying to figure out if the fact that remote locations in a routed mode is giving us issues on 8.1



  • #2
    Recently installed a customer with 3 remote sites on 8.1. Although we are having other issues with 1 way audio witch appears to be a hardware problem, they have never complained about connectivity issues with PCM. All remote sites are connected via VPN tunnels and even when bandwidth issues cause some voice quality issues, I still have not heard of PCM connectivity issues.
    Do you have your PCM traffic as part of your QOS configuration??


    • #3
      sschnei ....

      Thanks very much for the feedback - honestly we do not have remote sites running at this time, it was just a oberservation that I was making but you brought up a great point in the other msg I posted about firewall / routing and PCM 8.1 - I willl respond to that posting. Thanks!


      • #4
        We have 4 remote sites right now with an SG50 at each site, server at HQ, no DVM's. All PCM's are connecting up to server just fine, directory lookups work, etc. No real issues at all (with PCM or with phones.)

        The sites are connected via an MPLS network.

        I also have four users connecting up over a VPN through the Internet and their PCM's seem to work just fine as well.

        Hope this helps.