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  • The server required for this operation is unavailable

    What causes this when pressing the directory key? Has anyone else seen this lately?

    ST 8.1 13.24.5910.0

  • #2
    Is the IP Phone Display service on the server running? Can you ping the phone from the server?

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    • #3
      last time I saw that, the memory resources on the server were really low. I rebooted the shoretel server and it was all good again

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      • #4
        I have not tried to ping to the phone, I will try that, however I am able to open the voicemail box so I assume that the ping would be successful. I will check the services too.

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        • #5
          Does anyone know if the phones talk to the HQ server or the DVM?





          Build 12.15.9600.0

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          • #6
            Stop and Start director services if that does not work, reboot your director , if your VLAN'ed make sure you can get to the director from both your phone VLAN and your Data VLAN

            -DS

            Shoretel Pure IP Unified Communications Solutions | TalkShore.com

            Originally posted by huffditty View Post
            What causes this when pressing the directory key? Has anyone else seen this lately?

            ST 8.1 13.24.5910.0

            Comment

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