Call Wrap Greyed Out on Call Mgr 8.1

[Talkshore]

We upgraded to 8.1 and now via our Call Managers the Call Wrap Up button is greyed out?

Also via the phone options , Wrap-Up is not available.

We are all Workgroup Agents but it is the same for WG Mgrs and etc...

I have looked HIGH and low via the manuals and cannot find anything on this.

We reviewed the Wiz Bang new Call Mgr 8.x CBT as well :

ShoreTel IP-PBX ?(MyNetworkGear.com)?

PS. We do not use the auto wrap-up for our workgroups but use the manual wrap-up all the time.

Thanks in advance all ! :yes:

-DS

[phoneguy]

Did you make sure each workgroup member was logged in?

[Talkshore]

Yes they are logged in ...

I think it has some strange issues with our network -

As noted in a prior email about chatty traffic and such and delay in updates when changing status...

Very strange.

Anyway I will move towards checking out our network.

Take care!

-DS

[Lou Wiser]

did you upgrade all of your licenses to 8.1? We had this issue, and had to go back and get rekeyed to make it work.