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  • Retrieving voicemail from removed users.

    An employee was caught stealing from the company and released. My boss asked to to retrieve this user's voicemail. I've already deleted the user using Shoreware Director.
    Is there a way to get these old voicemail messages?

  • #2
    Is there still a mailbox.dat under ShoreLine Data\Vms\SHORETEL\<extension>? If not, the messages may still be there, but I doubt it. I believe ShoreTel cleans them up nightly. Without this file you will also have a hard time finding them if they are there, as all the wave files are stored in the same folder.

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    • #3
      Thanks,
      I'll give that a try and get back to you when i get a chance to check it out.
      I might have to talk to my boss about actually browsing the computer.
      The only thing i use is ShoreWare Director.

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