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  • Call Manager Toolbar & Monitoring Extensions

    Hi,

    I am setting up Call Manager Tools bars for managers to monitor the extensions of their employees. This is to replace the functionality that they had with the Avaya 6408D handsets.

    I have created the toolbars but they can only see call status. No caller ID and no CHM. If I program buttons on their IP230's, they can see that info but call mgr doesn't show it.

    Is there a way to show that with Personal Call Manager (not Pro)?

    ShoreTel 8.1
    Build 13.24.5910.0

    Thanks!

    Jay C.
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  • #2
    Originally posted by tcpip View Post
    Hi,

    I am setting up Call Manager Tools bars for managers to monitor the extensions of their employees. This is to replace the functionality that they had with the Avaya 6408D handsets.

    I have created the toolbars but they can only see call status. No caller ID and no CHM. If I program buttons on their IP230's, they can see that info but call mgr doesn't show it.

    Is there a way to show that with Personal Call Manager (not Pro)?

    ShoreTel 8.1
    Build 13.24.5910.0

    Thanks!

    Jay C.

    Under the manager's user group settings, go to telephony settings. Make sure that the Show Caller ID for monitored extensions is checked. Monitor buttons on Cm should show caller ID when you mouse over the button if that box is checked.

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    • #3
      Originally posted by rcscott44
      Under the manager's user group settings, go to telephony settings. Make sure that the Show Caller ID for monitored extensions is checked. Monitor buttons on Cm should show caller ID when you mouse over the button if that box is checked.
      I had that checked but it still wasn't working.

      It seems that if Call Manager is running while you make that change, you need to exit and re-launch Call Manager to see the change.

      So it is working now but I just needed to tell the user to logoff and then back on. Problem Solved.

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