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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • PCM.exe hangs during shutdown

    Whenever I log into the office VPN from home and then shutdown my laptop, I have to manually end PCM.exe. This is not a problem when I login and shutdown at the office.

    Any ideas on what the problem may be?

  • #2
    manually end

    Have you ever tried to let it sit for an extremely long time? It could be that the PCM is doing some sort of process that is bandwidth intensive. The VPN could just be so much slower, that the PCM "appears" to hang..............


    • #3
      This is happening when I shut down the computer and I get a message stating that Windows cannot stop PCM.exe. I always have to click on the "End Now" button to kill PCM.exe.


      • #4
        Hello. New to the forums here. One of my clients have 20 ShoreTel users; of those, approx 3-4 have the PCM.exe hang on shutdown. This is when they are IN office (no VPN).

        Any suggestions/patches for this issue?

        Additional details: all users are XP Pro Service Pack 3 on misc HP laptops.


        • #5
          We have the same issus and I don't believe it's all users. We have over 100 users using the Call Manager software in our environment and as far as I know it's only a handful that have this issue. It happens whenever you shut down or log off your pc. Most are running XP SP3 and Call Manager 10.1.

          I'm guessing that since no one has replied to this thread in over a year that there is no fix?