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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Workgroup question

    Hi all,

    I was wondering if there is a way to show the incoming phone number to the workgroup members who are on the phone. Basically we had a hunt group and we switched to a workgroup for some added functionality but we seem to have lost the ability to see the incoming call.

    I hope that makes sense.


  • #2
    What model of phones? Do the people use PCM?


    • #3
      we have ip 230's and ip 530. We have PCM installed but the users are not comfortable with it yet.