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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • outbound calls to an off system extension failover if PRI down

    Greeting, new member here (long time listener, first time to speak)
    first of all I've received a handful of really good tips in here and thanks to everyone!
    My question:
    T1 switch attached to a dictation system via PRI on other side of city; T1 setup with trunk group called "dictation" Dictation setup with 1 off system extension, x4444. (only time this PRI is used is if x4444 is dialed outbound, no inbound is used) If the PRI goes down, is there anyway a user can dial x4444 and the call will go out another trunk group(our main PRI from our telecom provider) to a (xxx) xxx-xxxx number? Ideally able to do it without end user knowing? (i do realize calls on the PRI will drop if PRI goes down) Thanks again!

  • #2
    Please see

    Another simpler option: Make a route point with extension 4444 and configure it to always forward to that number.


    • #3
      i guess i should add to my original question that i want it to be without administrator intervention at the time of PRI failure. a route point would work but as i understand it I would have to enable the route point when the PRI was down. Is there anyway it will seamlessly failover without having to change anything when PRI goes down? Thanks again!


      • #4
        yes, if you know how to weight things properly, and you know your way around a custom dial plan, it is doable.