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Hi Everyone,
I have a call center and I want my reps to be able to choose from a list of categories after they take a call. So if the call resulted in taking an order, they'd press 1 on the keypad, wrong number = 2, transfer to another extension = 3, etc.
It doesn't have to be through the phone's keypad, it could be through the PCM (or both, I'm not picky
Is there a way to do this?
Thanks!
I have a call center and I want my reps to be able to choose from a list of categories after they take a call. So if the call resulted in taking an order, they'd press 1 on the keypad, wrong number = 2, transfer to another extension = 3, etc.
It doesn't have to be through the phone's keypad, it could be through the PCM (or both, I'm not picky
Is there a way to do this?
Thanks!
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