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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Call Tracing

    I am new to Shoretel. I am used to Avaya. Is there a way to trace a call to see what route the calls are taking (or for other troubleshooting purposes)?:sailor:

  • #2
    In call manager, you can go to your call history, right click on a call, click Properties, then support info. This will give you the call GUID. You can then search for that number in the logs to trace the path of the call. It's not easy to decipher though, I've only done it with the help of TAC.


    • #3
      Trunk test tool.


      This will show you all individual trunks, what calls are coming in, going out, digits dialed etc.

      Very helpful little tool


      • #4
        Helpful yes, as long as you remember to change the length of the log first (defaults to something like 50 lines) and then leave it open so it continues to collect.