Understanding TMSNcc

[wambam]

Does anyone have any in depth information on understanding the TMSNcc log. I'm able to follow a call with the GUID and track where it goes as well as find jitter, overrun, etc but i can't find any information on much of the other information. As an example, if Button: 16 is pressed i happen to know that it's for Transfer on a 212k. What about Button: 23? Are the button references the same for all phones or are they model dependant? Also what does the other information on the line entry reference?

The TMSNcc log is such a great asset to the system and with so much information available it would be great to understand.

Thanks.

[ShoreTel_Dave]

I too have reached a similar level of understanding, I would like to lay my hands on some further documentation on the tmsncc log.
Shall we start our own documentation with what we already know?
Maybe other folks would like to contribute?

[mpalmer78]

Please shed some light on TmsNcc

I'm also trying to understand the structure of TmsNcc, but it appears as though it was not originally intended to be machine parsed because it's structure does not lend well to doing so. I've been trying and hope to have some success, but right now I can't easily match GUIDs to every entry in the file to understand the call flows.

Also... the mysql "call" table on the shorewarecdr does not store complete GUIDs. The CallID it stores has a length of 31... GUIDs have 32 and thus the table does not have the correct GUID to match to the entries in TmsNcc.

Does anyone at Shoretel have anything to share which might help us understand TmsNcc better?

[Miersk]

OLD Name New Name
PHONE_EVENT PHONE_EVENT
TRUNK_EVENT TRUNK_EVENT
EVENT_SVC_EVENT EVENT_SVC_EVENT
SYSTEM_EVENT SYSTEM_EVENT

MsgRequestCompletion R-RC
MsgMakeCallReply R-MC
MsgPickupCallReply R-PC
MsgGenerateDigitsComplete R-GDC
MsgCCCmdReply R-CC

MsgUACreateEvent U-CE
MsgUADestroyEvent U-DE
MsgUAPhoneEvent U-PE
MsgUATrunkEvent U-TE
MsgUAIpPhoneInfoEvent U-IPE
MsgUACallStackSyncEvent U-CSE

MsgCallCreateEvent C-CE
MsgCallDestroyEvent C-DE
MsgCallStateEvent C-SE
MsgLegCreateEvent L-CE
MsgLegInfoEvent L-IE
MsgLegDestroyEvent L-DE
MsgLegStateEvent L-SE
MsgCallDigitEvent C-DIE
MsgCallRelationEvent C-RE
MsgCallDataEvent C-DAE
MsgMakeMePartyInfo C-MPIE
MsgMAECallEvent C-MAE

MsgIpPhoneRestart G-RSIP
MsgMediaStatsEvent G-MST



Key k
Line Appearance 1 lb1
Line Appearance 2 lb2
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Line Appearance 4 lb4
Line Appearance 5 lb5
Line Appearance 6 lb6
Softkey 1 s1
Softkey 2 s2
Softkey 3 s3
Softkey 4 s4
Voice Mail vm
Directory dir
Transfer xf
Redial r
Options op
Conference cf
Hold hld
Intercom int
Headset head
Mute mute
Speaker spkr
Volume Up vu
Volume Down vd
Scroll Up su
Scroll Down sd
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2 2
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0 0
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