I'm a Shoretel customer. We're doing some network infrastructure changes this week, and moving all of our Shoretel gear to a different subnet. My vendor is 'too busy' on an install right now and is not responding to my e-mails. Thought I might get some help here.
I've read the Shoretel documentation/instructions on connecting to the switches via serial cable and hyperterminal, but the instructions are not consistent with what I'm seeing.
When I establish a hyperterminal session with the box and reboot the switch I see the switch booting VxWorks. The boot completes and the switch shows online in the Director. The hyperterminal session then just sits there, occassionally displaying some diagnostic-type data. If I push ENTER I then get a command line prompt that looks like similar to: ->
The Shoretel documentation says that there should be a Shoretel login prompt, at which I should push ENTER, and then type 3 to display a menu of configuration options, then chose Menu Options and follow the onscreen prompts to configure the network settings.
I don't ever see a Shoretel login prompt, and the prompt I do get doesn't allow any sort of network adapter configuration changes to be made.
I've also attempted to telnet into the box. There I am prompted for a VxWorks login and password that I do not have.
What am I doing wrong?
Thanks in advance.
I've read the Shoretel documentation/instructions on connecting to the switches via serial cable and hyperterminal, but the instructions are not consistent with what I'm seeing.
When I establish a hyperterminal session with the box and reboot the switch I see the switch booting VxWorks. The boot completes and the switch shows online in the Director. The hyperterminal session then just sits there, occassionally displaying some diagnostic-type data. If I push ENTER I then get a command line prompt that looks like similar to: ->
The Shoretel documentation says that there should be a Shoretel login prompt, at which I should push ENTER, and then type 3 to display a menu of configuration options, then chose Menu Options and follow the onscreen prompts to configure the network settings.
I don't ever see a Shoretel login prompt, and the prompt I do get doesn't allow any sort of network adapter configuration changes to be made.
I've also attempted to telnet into the box. There I am prompted for a VxWorks login and password that I do not have.
What am I doing wrong?
Thanks in advance.
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