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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • AA Import Wav


    I am trying to import a Wav file to our AA and for whatever reason the file does not play on the phones, or calling externally. I have checked the Shoretel KB and it states that something could be wrong with the header. and to send to them for conversion...

    I dont consider that a valid KB as I am not sure what is going on with this file.
    I have tried multiple conversion utilities (including trusty sound recorder) the conversion is set to CCITT u-law 8,000 Khz, 8 bit. It plays in Director fine.

    And yes when recording from Director it works.
    This file I have was from a professional service for recording Auto Attendants.

    Any suggestions?

  • #2

    Ok so I spent some time and put on my developers hat. This is what I found:

    I used a HEX editor to open a wave that was deemed normal by shoretel
    then compaired this to my file I got from the studio.

    The one from the studio had a bunch of white space in the header and had Protools listed.

    I used AudiCity and created a new project imported the RAW data, exported the file then used Sound Recorder to format for shortel standards.

    This worked, and stripped out the protools header info which was causing the problem.

    I hope this helps someone that was in need like me.. no thanks to shoretel support. If you need more details just reply to this post.


    • #3
      I always find that the easiest way to ensure the correct format is to call an extension, leave a voicemail in which you speak your AA prompt. Simply fire up call manager and export this voicemail to your desktop, then import into the AA.

      This should eliminate the worry if you have the correct format etc..