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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • User not showing up on phone directory

    Hi Guys

    I couldn't see anything in the forums, but one of my 50 odd users isn't showing up on the directory on the IP230s.

    Is there a setting I'm missing for this user?

    Thanks Guys

  • #2
    Dont worry, I've sorted it.

    I noticed that the "include in system dial by name directory" option was unticked.