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  • Record message to Voicemail

    I have a user that wants to leave a voicemail for another user without ringing the extension. They don't want to go into there VM box and "send" a message to them.

    From an autoattendant, I have "take a message" options, but it either wants to go to a single extenstion, or I can do it by extension list (Last or First name). IS there any other way?

    Charles

  • #2
    So extension lists don't work because you want to be able to dial the user's extension rather than their name?

    Shoretel provides an API that allows me to send a call that is ringing on any extension to any mail box I specify. Perhaps something simple that listens on a route point, so the process would be 1. Dial route point 2. Dial extension 3. You're connected to mailbox?

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    • #3
      Charles,

      I see 3 ways to do it:

      1. Program a button on the IP Phone. There is a Dial Mailbox option.

      2. Program a button on the PCM toolbar. Both the phone and PCM buttons require that the extension be defined (at least on the build of ST 9 beta I have).

      3. In PCM Professional 8.0 and above, you can right click on a Contact and dial their mailbox directly.

      Bob

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      • #4
        Originally posted by BLenarcik View Post
        Charles,

        I see 3 ways to do it:

        1. Program a button on the IP Phone. There is a Dial Mailbox option.

        2. Program a button on the PCM toolbar. Both the phone and PCM buttons require that the extension be defined (at least on the build of ST 9 beta I have).

        3. In PCM Professional 8.0 and above, you can right click on a Contact and dial their mailbox directly.

        Bob
        Option 1 and 2, you are correct, you have to define the mailbox. This won't work.

        Option 3 would work, but it's a nonprofit, and they don't want the added expense of professional call manager.

        The "Consultant" that is here calls the feature "Express Messaging".

        I just don't see an easy way to do this.

        Charles

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        • #5
          We're still on 7.0 (waiting for 8.1 GA), here's one way you can do it in 7.0.

          From PCM

          Click "Dial" -> "Make New Call..."
          (or just press CTRL-N)
          Type in the user name or extension
          Select the user
          Click the "Dial Mailbox" button

          I don't know if this works in 8.1 though.

          Gary

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          • #6
            Charles,

            Two other things I just tested that worked perfectly:

            1. Set up a Dial Mailbox button on the phone but leave the extension field blank. This will prompt for the mailbox extension when you press the button.

            2. Create an auto-attendant and set the Multiple Digits action to Take a Message.

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            • #7
              Originally posted by Palitto Consulting View Post
              Charles,

              Two other things I just tested that worked perfectly:

              1. Set up a Dial Mailbox button on the phone but leave the extension field blank. This will prompt for the mailbox extension when you press the button.

              2. Create an auto-attendant and set the Multiple Digits action to Take a Message.
              Option #2 does EXACTLY what I was looking for.

              Thanks!!!
              Charles

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