Record message to Voicemail

[Forum]

I have a user that wants to leave a voicemail for another user without ringing the extension. They don't want to go into there VM box and "send" a message to them.

From an autoattendant, I have "take a message" options, but it either wants to go to a single extenstion, or I can do it by extension list (Last or First name). IS there any other way?

Charles

[Palitto Consulting]

So extension lists don't work because you want to be able to dial the user's extension rather than their name?

Shoretel provides an API that allows me to send a call that is ringing on any extension to any mail box I specify. Perhaps something simple that listens on a route point, so the process would be 1. Dial route point 2. Dial extension 3. You're connected to mailbox?

[BLenarcik]

Charles,

I see 3 ways to do it:

1. Program a button on the IP Phone. There is a Dial Mailbox option.

2. Program a button on the PCM toolbar. Both the phone and PCM buttons require that the extension be defined (at least on the build of ST 9 beta I have).

3. In PCM Professional 8.0 and above, you can right click on a Contact and dial their mailbox directly.

Bob

[Forum]

Charles,

I see 3 ways to do it:

1. Program a button on the IP Phone. There is a Dial Mailbox option.

2. Program a button on the PCM toolbar. Both the phone and PCM buttons require that the extension be defined (at least on the build of ST 9 beta I have).

3. In PCM Professional 8.0 and above, you can right click on a Contact and dial their mailbox directly.

Bob

Option 1 and 2, you are correct, you have to define the mailbox. This won't work.

Option 3 would work, but it's a nonprofit, and they don't want the added expense of professional call manager.

The "Consultant" that is here calls the feature "Express Messaging".

I just don't see an easy way to do this.

Charles

[gberkemeyer]

We're still on 7.0 (waiting for 8.1 GA), here's one way you can do it in 7.0.

From PCM

Click "Dial" -> "Make New Call..."
(or just press CTRL-N)
Type in the user name or extension
Select the user
Click the "Dial Mailbox" button

I don't know if this works in 8.1 though.

Gary

[Palitto Consulting]

Charles,

Two other things I just tested that worked perfectly:

1. Set up a Dial Mailbox button on the phone but leave the extension field blank. This will prompt for the mailbox extension when you press the button.

2. Create an auto-attendant and set the Multiple Digits action to Take a Message.

[Forum]

Charles,

Two other things I just tested that worked perfectly:

1. Set up a Dial Mailbox button on the phone but leave the extension field blank. This will prompt for the mailbox extension when you press the button.

2. Create an auto-attendant and set the Multiple Digits action to Take a Message.

Option #2 does EXACTLY what I was looking for.

Thanks!!!
Charles