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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Trunk Prioritization

    Does anyone know how to prioritize calls over a particular trunk? I want all outgoing calls at my remote site to go out over my WAN and then to my PRI at HQ site before using the local trunks at remote site.

  • #2
    This can be done but you need to get a bit low level on it. You will need to enter Support Mode on Director and adjust the weights of the trunks for various call types. I suggest that you get your partner involved here.


    • #3
      With that scenario, it actually gets a bit more complicated then just adjusting trunk weights.

      You can only modify the weights by +- 35 in the support entry mode. If you want to centralize trunking for long distance calls and the sites are in different area codes, it will not work.

      For example, say HQ is 661 and the remote is 310. Calls from 310 out local trunks are local calls in the system but if I traverse the WAN to the HQ and place that same call, it is a LD call from HQ.

      In the Shoretel dialplan, you are penalized when you cross sites (you can easily adjust for this via the standard weighting range) and when you place a LD call. LD calls are penalized 225 (weighting starts out negative).

      You can accomplish this via custom dial plan work (also done via the same support entry mode) but it takes a bit more planning and you really need to engage a partner that can write custom dial plans (there are only a handful) or Shoretel Professional Services.


      • #4
        There is a Knowledge Base article on creating custom dial plans. If you are a partner you can search the knowledge base for KB12122. Hope that helps! -Kevin


        • #5
          I needed to do something similar a while back. Here is a link to the discussion I had here on the subject.