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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • 8.1 PCM - Voicemail windows is getting frozen and other problems…

    Hello all,

    Great forum -a lot of useful information – I wonder if you can help me - we just installed new Shoretel system (13.24.2507 revision) and having problems with workgroup agent PCM application. Basically PCM hangs on Voicemail tub and you have to kill it thru task manager – you can browse and go to all tubs/windows (history, queue monitor, directory, contacts) except Voicemail. As soon as you go to Vocicemail windows – PCM stops responding. At the beginning all agents PCM were working fine. But when it happened on first agent computer - my dealer recommended me to reinstall PCM including .NET 2.0 and deleting registry and programs file folder. It’s been done – but didn’t help – I ended up reimaging agent computer and thougth it was single glitch
    Now the same problem happened with another PC (different hardware) – so I am trying to find the problem – reimaging agent station is not solution

    OS: windows XP Pro sp3, outlook 2003 standard sp3

    Another problem which so far they can not figure out solution for is for 3 out of 6 hunt groups mailboxes - the greeting is disappearing every night. Recorded mailbox names stay – but greetings are gone. Anybody experienced the same problem?

    I believe they setup those mailboxes as route point if what I am saying make sense :-) (my admin training scheduled in 2 weeks)

    thank you for your help