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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Custom Ringtone Audio format

    I've went through every ringtone post on this forum and I got the setup working with the CTU ringtone, but can't get it to work with my own.. I've tried every setting in audacity and none of them work..

    Has anyone created their own custom wav ringtone that works on shoretel phones and can give me some advice on the settings? We are using ShoreTel230's.

    this is my configuration:

    WaveRinger1 L/rg
    WaveRinger2 L/r1

    it downloads the wav to the phone but just plays the default ringtone when test.

  • #2

    This is the file I created:
    Attached Files


    • #3
      it was formatted incorrectly, try this one

      edited to say:

      after converting it to make it work, its too large to upload into a phone.
      Attached Files