Transfer Directly to Voicemail

[getzjd]

Hello All! We just went live with v8.1 at one of our sites last Thursday. I have been through the installer class as part of our install, but I work at a remote location and have a user/operator asking me if they can transfer directly into a voicemail box regardless of the phone mode/status.

Without the system installed at our site yet (march 23-27) I dont have a way to play around and find an answer.

So what's the verdict?

Thanks in advance!

[Forum]

From the phone:
Transfer | Extension | MORE | To MB

From the Call Manager (Personal):
Click the Transfer icon, type in extension, select To VM

From the Call Manager (operator):
Right click the call, drag and drop it on extension. Once dropped on the extension, the menu will appear, select To VM.

Charles

[getzjd]

Perfect! We have 6 more sites to go and it will be much easier to answer these simple questions when it is live in front of me.

Appreciate the help!

[wambam]

You can also configure a button on the phone to transfer to VM (without specifying an extension) so you can press the button and enter the extension.

[getzjd]

You can also configure a button on the phone to transfer to VM (without specifying an extension) so you can press the button and enter the extension.

Can you provide configuration details?

thanks!

[wambam]

Sure. Go to the Personal Options of the user. Click on Program IP Phone Buttons and choose the Transfer To Mailbox from the drop down menu and give it a name in the Label box. Don't put anything in the Extension field. Save the config. That's it. Good luck andlet me know if it doesn't work.