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Shoretel 7.5 (Build Build 12.15.8200.0)
I'm a new SCE and the admin for my company's site. Multiple users (these are those that have reported - could be any of our users) report that they will receive a VM without their phone ringing, despite the fact that their phone was free, in the correct call-handling mode, and they were sitting next to it. We have had an issue going on for a while and while these are power-users, we have double-checked into all possible simple causes (wrong call handling mode, it was a forwarded vm, ringer turned down, etc.). They do not share a switch (connectivity or Shoretel), and the ones that I am working with right now are non-domain users so they have an IP Phone, but no PCM. I need some help with what I can track from the IP Phone and our switches to determine exactly why it is that when a call comes in the IP Phone is somehow not available to take it and thus ring to alert the user.
Anyone else experience this or better yet, have a fix? :wacko:
I'm a new SCE and the admin for my company's site. Multiple users (these are those that have reported - could be any of our users) report that they will receive a VM without their phone ringing, despite the fact that their phone was free, in the correct call-handling mode, and they were sitting next to it. We have had an issue going on for a while and while these are power-users, we have double-checked into all possible simple causes (wrong call handling mode, it was a forwarded vm, ringer turned down, etc.). They do not share a switch (connectivity or Shoretel), and the ones that I am working with right now are non-domain users so they have an IP Phone, but no PCM. I need some help with what I can track from the IP Phone and our switches to determine exactly why it is that when a call comes in the IP Phone is somehow not available to take it and thus ring to alert the user.
Anyone else experience this or better yet, have a fix? :wacko:
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