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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Standard Mode - No Ringing - New VM Appears

    Shoretel 7.5 (Build Build 12.15.8200.0)

    I'm a new SCE and the admin for my company's site. Multiple users (these are those that have reported - could be any of our users) report that they will receive a VM without their phone ringing, despite the fact that their phone was free, in the correct call-handling mode, and they were sitting next to it. We have had an issue going on for a while and while these are power-users, we have double-checked into all possible simple causes (wrong call handling mode, it was a forwarded vm, ringer turned down, etc.). They do not share a switch (connectivity or Shoretel), and the ones that I am working with right now are non-domain users so they have an IP Phone, but no PCM. I need some help with what I can track from the IP Phone and our switches to determine exactly why it is that when a call comes in the IP Phone is somehow not available to take it and thus ring to alert the user.

    Anyone else experience this or better yet, have a fix? :wacko:

  • #2
    You have double checked in shoreware director individual user --personal options and examined the call handling modes to ensure that the standard mode is set on No/answer busy and the number of rings is set to something like 3?


    • #3
      You should also verify that it isn't another User that is recording the message and sending it directly to the mailbox.