Workgroup problem

[romero22]

We have a workgroup setup and we have a couple agents that are part of thiw workgroup whose phones do not ring while everyone's rings. They can get direct calls but not "queue" calls. Any ideas?

[Forum]

Workgroup or Hunt Group?
Are they logged in? What type of call distribution? Top Down or Longest Idle?

Charles

[brianlees]

I had the same problem yesterday while testing the different distribution types. I created a new extension, added to a new workgroup, logged it in, but it wouldn't receive WG calls. I could call it directly, though. I tried each distribution type, but it never received a call - even when it was the only phone logged in!

[Forum]

In the WG, what is the current call handling mode? It should be On-Hours