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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Vista Ultimate, ShoreTel, and sound Quality

    ShoreTel Call manger does work on my Vista fine except for one issue. Out going sound Quality. I sound like a robot to the person on the other end. I use Road Runner Cable for my home network. We had it up and running fine at one point when I had the Vista as a secondary boot. I redid my computer and made the Vista my main boot and now the sound does not work correctly. I am running a dell 1720 laptop with 4 gig of ram and a 256meg Video card. Any help would be greatly appreciated as I am not the only who works here that has this problem.


  • #2
    Dell usually comes with a "drive reset tool" find that and run it. It will reset all your drivers back to default settings.

    As for your voice quality, I am going to guess that it is your internet.


    • #3
      Voice Quality

      I actually found the issue and it had to do with PC Cillin that comes with the Dell Once I uninstalled that everything works great. I knew it was not an internet issue as it was happening no matter where I plugged in. But thanks for the suggestion :red_indian: