Custom Voicemail greetings

[Forum]

A customer hired "Worldly Voices' to do there individual VM greetings (You know, the default Shoretel lady). Well, anyways, anybody know how exactly to get them to work? The are in the correct format, I'm just having issues importing them.

Any Suggestions?

Charles

[tnshurtm]

This is of no help, but as we convert to Shoretel, I was able to import all of the .wav files from my Cisco system except one. For some reason, it would import, you could listen to it through director, but there wouldn't be any sound when listening through the phone. We ended up just re-recording it.

[Forum]

I get to reply to my own question!!! How cool!

Here's the steps:
1. Make sure the user has already recorded a personal greeting for the for the mode you want to import for.
2. Go to the C:\Shoreline Data\Vms\SHORETEL directory and open the extension you want to change.
3. Rename the current greeting
4. Paste the new greeting, and change the file name to match that of the one you just re-named.

There you go!!

[tnshurtm]

I am assuming everytime you create a user, it puts the shoretel lady in that extension... Could you find where it pulls that from and change it there? ...so you can change it for the whole system, not just specific users?

That would be a neat.

[Forum]

I am assuming everytime you create a user, it puts the shoretel lady in that extension... Could you find where it pulls that from and change it there? ...so you can change it for the whole system, not just specific users?

That would be a neat.

No, it doesn't. Whenever you create a user, it creates the folder. The folder initially contains nothing. Once you record your name, it creates a NAME WAV (for dial by name, etc). Once you get a VM, it create a mailbox.dat file. Once you create a personal greeting in a mode, it creates a GREETING WAV. If no personal greeting is recorded, then the file remains virtually empty.

Apparently, the DB points to the default greeting (Shoretel LAdy) until you record a personal message. I've was told that all of those prompts are hard coded on the switches in VxWorks, and that's why it's nearly impossible to change it.

Now, if a customer is wanting to get rid of the 'Shoretel' branding in the VM system, just have them record personal greetings. It overrides the default "You have reached a Shoretel VM System, FillInName is not available..."

[techlawbird]

I'm new to this so if I sound crazy please forgive me. Your telling me that if I record a greeting it will overrride the default shoretel greeting on my personal voicemail box

Now, if a customer is wanting to get rid of the 'Shoretel' branding in the VM system, just have them record personal greetings. It overrides the default "You have reached a Shoretel VM System, FillInName is not available..."

...

I have been asking about this for a long time... there needs to be some other switch within the server to allow this to happen, because when I do this recording I still have 2 messages, Mine and the "shoretel lady"

[Forum]

When you get your voicemail, what exactly does it say???

[southeasternMI]

Wow!!! this is some great info guys.

I have been looking for this change.

[KEC]

Is this info still correct for ver 8.1, or is there now a way to change (remove) the default ShoreTel branding globally?

I followed the instructions provided by Charles (thank you very much!) and I can overlay the personal greeting, though the differnt modes seem to be randomly named, but I'd like to be able to put our own generic into each extension folder. I tried it on an extension with no personal greeting recorded and it ignored it - can we get to the DB "trigger"?

[BLenarcik]

I'm new to this so if I sound crazy please forgive me. Your telling me that if I record a greeting it will overrride the default shoretel greeting on my personal voicemail box...

I have been asking about this for a long time... there needs to be some other switch within the server to allow this to happen, because when I do this recording I still have 2 messages, Mine and the "shoretel lady"

techlawbird:

You are correct, there is another setting that will remove the ShoreTel branding regardless if you have a custom VM greeting or not. Not sure if it's documented, but it's been there for at least 4+ years. They are:

PlayShorelineFwdCallMsg
PlayLogonFileMeBranding

They DWORD values under HKEY_LOCAL_MACHINE\Software\Shoreline Teleworks\Voicemail. Set them to 0 (zero) to disable.

[KEC]

This is GREAT! But where do we find this:

They DWORD values under HKEY_LOCAL_MACHINE\Software\Shoreline Teleworks\Voicemail. Set them to 0 (zero) to disable.

[BLenarcik]

They don't exist by default; you have to add them using regedit.exe to set the value to 0.

[KEC]

Custom Voice Mail Greeting

We tried the Registry changes tonight - added the 2 DWord entries - no change, we are still getting the "you are being forwarded to a ShoreTel Voice Mail System". I've attached the reg file changes.

Perhaps how this works has changed in the current version (8.1)?

[Jam]

Restart the server or restart all services through the director after applying registry keys. Also do this for all distributed servers as well.

[KEC]

We rebooted the HQ Server when we made the change, so all services were restarted. We were testing with HQ mailboxes, so we did not change the distributed servers - as it did not work for HQ, no point in changes to DS?