International Dialing - Remote Office - ShoreTel Forums

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Shawn Crow

Junior Member

Join Date: Sep 2008

Posts: 12
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#1

International Dialing - Remote Office

02-10-2009, 03:19 PM

Our users in the remote office can dial outside and internal without issue. However, they are not able to dial international numbers. This is a remote office with a different IP Schema. Not a different site. Merely an extension of the home office. Any thoughts?

Thanks, Shawn
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Jason Learmouth

Senior Member

Join Date: Sep 2007

Posts: 356
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#2

02-10-2009, 05:42 PM

User Group permissions? Outbound restrictions on the trunk group (would affect all users)?
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Shawn Crow

Junior Member

Join Date: Sep 2008

Posts: 12
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#3

02-12-2009, 03:03 PM

Thanks for the info. Some of the users were required to be in a different group in order to dial international.
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