Plantronics CS70 not receiving beep on incoming calls

[bluepointe]

We have a customer who has two brand new Plantronic CS70 headsets. The only thing not working is they don't hear a beep in the headset when they get an incoming call.

Any ideas?

ShoreTel 8.1 latest build

[benchtoplabs]

You may need the "Plantronics Ring Detector" to get this to work..

[Jlorenz]

That is the way it is, you will get one Call Waiting Beep in the Headset unless you have a ring detector.

[kjavernick]

Make sure the personal call manager is set to wireless headset as well.

[bluepointe]

Thank you for the information.

We had set the call manager to wireless headset but was not aware of a ring detector. I will inform the customer.

Thanks again.

[davidj]

Ring Detector

Ring detector is "RD-1," part 78887-01. We paid about $16 each through insight.com

The unit plugs into the base of the CS70 (and maybe other models, but we use the CS70N) and has a very low-gain self-stick microphone about 1/2" diameter which attaches to the phone. If the phone ringer is set "loud" it will work stuck discreetly "under" the speaker, else you have to attach it to front.