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  • Cannot save user: Method '~' of object '~' failed

    I am running Shoretel 7 Build 12.5.9303.0.
    Recently a windows update was performed on this system and now I cannot save changes to the shoreware database.

    I have found a couple of references to this problem and followed all of the potential fixes, but so far nothing has worked.

    I have checked the IUSR_SERVERNAME passwords and permissions.
    I have performed a repair and compact of the database.

    I still get this error in the log file: 2/6/2009 10:44:25.936 <1834> ERROR: <5916:3812> CShoreSQL2::ExecuteCommand(ShoreSP_UpdateDN) - FAILED: catch(_com_error) : hr=80004005: Operation must use an updateable query..
    2/6/2009 10:44:25.936 <1835> <5916:3812> CShoreSQL2::ExecuteCommand(ShoreSP_UpdateDN) - exit. Duration:0, hr=80004005
    2/6/2009 10:44:25.936 <38> ERROR: <5916:5456> CDBConnection::ExecuteSharedCommand() - FAILED: catch(_com_error) : hr=80004005: Microsoft JET Database EngineOperation must use an updateable query..
    2/6/2009 10:44:25.936 <39> ERROR: <5916:5456> CDBDN::Update() - FAILED: catch(_com_error) : hr=80004005.
    2/6/2009 10:44:25.936 <40> ERROR: <5916:5456> CDBDN::Update() - FAILED: catch(_com_error) : hr=80004005.


    This seemed to be a permissions issue but I have run out of ideas, can anyone offer suggestions?

  • #2
    Access makes use of the temp folder. Check to ensure that the permissions are correct on this folder as well.

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    • #3
      Re-install was the ultimate fix

      I tried setting permissions for the C:\Windows\temp directory and every other place it seemed applicable and never did get rid of this error.

      My final solution was to save the current c:\Shoreware Data directory;
      uninstall the Shorewaredirector software; then place the c:\Shoreware Data directory back and re-install the software as if I was doing an upgrade.

      Everything came back perfectly.

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