Getting a switch serial number remotely?

[Ted Trax]

Is there a way to get the serial number from a Shoretel switch at a remote location without having to physically look at the label on the switch? I know that the MAC address makes up part of the serial number but I'm trying to find a way to query for the complete serial. Is this encoded in the switch itself by any chance? Thank you.

[Jlorenz]

Is there a way to get the serial number from a Shoretel switch at a remote location without having to physically look at the label on the switch? I know that the MAC address makes up part of the serial number but I'm trying to find a way to query for the complete serial. Is this encoded in the switch itself by any chance? Thank you.

Nope, it is not embedded in Firmware as far as I know.

[cburgy]

It is a Fuji (full width) or kilauea (half width) switch?

[Ted Trax]

It's a full width 60/12 switch.

[ShoreTel_Dave]

I have noticed it appear on the screen via a serial console while the switch is booting up.
But not much help to you in this instance.

I have observed the following with serial numbers: :detective:
They are constructed as follows.
SSSSYY??MMMMMM

SSSS = Something to do with the type of switch:
S90J is a ShoreGear 90
E1JC is a ShoreGear E1
S9BJ is a 90BRI
60JC is a 60/12
08JC is a 40/8

YY = appears to be the year of manufacture

?? = Some number or other, probably still something to do with the date. Until recently I assumed it was the month of manufacture but I have seen numbers considerably greater than 12 in here before.

MMMMMM = The last 6 characters of the mac address are the same as the last 6 characters.

[gberkemeyer]

This doesn't help you right now, but its a good idea to put the serial number within the switch description when you configure each switch. We did this in 2006 when we installed 25 switches at 10 remote sites, and it has saved us from two road trips so far.

By the way, all 9 of our 60/12 switches s/n's start with 12JC06. The next two digits are '16' on seven of them, and '19' on the other two, followed by the last 6 digits of the MAC address.

Gary

[Jlorenz]

The MAC is really all you need, ST tracks the serials via the MAC address.

[ShoreTel_Dave]

Agree'd.
On the odd occasion that I have needed to RMA the switch and the serial number wasnt to hand. I just gave the MAC and there were no questions.

By the way, I think ?? might be the week number.

[ShoreTel_Dave]

There it is in ShoreWare 10.1 !

[mmonica]

In the current version of ShoreTel Premises, you can find the serial number for all of your switches by navigating to Administration > Platform Hardware > Voice Switches / Service Appliances > Primary. In Connect, navigate to Administration > Appliances/Servers > Platform Equipment.