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  • southeasternMI
    replied
    Thanks for your help

    Leave a comment:


  • VonZipper
    replied
    The reports are not actually ran from Access, it is a crystal report that pulls its data from that database, but it will only look at the CDR.MDB file, nothing else, so you need to create a new folder, copy all of your CDR records into the new folder and also copy all of the Crystal report files too, then there are some more steps, but once it is all setup, it is rather easy.

    Leave a comment:


  • southeasternMI
    replied
    Can't I just pull the reports from the mdb file, like copy and modify?

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  • VonZipper
    replied
    In order to run reports older than thirty days, you need to do more work. If you look on their web page , there is a tech note on how to do it, and if you cannot find it, let me know and I can fax it to you.

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  • jeremy
    replied
    They should be in the x:\shoreline data\call records folder.

    For example, mine are named

    CDR-12-2006.mdb
    CDR-01-2007.mdb
    CDR-02-2007.mdb
    CDR-03-2007.mdb
    CDR-04-2007.mdb

    Also, there the big CDR.mdb file that has all of this data in it.

    Hope this helps.

    Leave a comment:


  • southeasternMI
    started a topic Reports//CDR

    Reports//CDR

    How do I get CDR over 30 days? I see call summary goes back 3 months but not enough detail.
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