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Seeing related threads were sporadic throughout I decided to start this thread.
I recently upgraded from 7.5 to 8.1 and we've been seeing a few issues. I will report them here. Interested in comments/known fixes, or if these problems are prevalent on other systems:
1. When clicking voice mail message in Outlook, goes to voicemail and message is heard - but after message is heard, you have to manually disconnect from voicemail, or you will remain connected indefinitely (maybe disconnects if another call comes in, who knows).
2. If you experience tinny-sounding voices over the phone network (someone said it sounds like a robot in a glass of water), it's a codec issue. I noticed there are six or seven different codecs that are probably there for different bandwidth flavors. Remote tech from IPC fixed this problem for us by making a test codec; so far, no tinny voices reported by users since the fix.
3. Some users were having connectivity issues btwn Shoretel 8.1 Call Manager and Outlook 2003 client - only for me to discover that their Shoretel MAPI clients were missing from Outlook 2003. Reinstalled to correct - no problems since - but how is Shoretel client disappearing from Outlook 2003?
4. Although drag & drop feature is present, with 8.1 you can no longer drag/drop it to settle in lower tray. You now have to specify it under View where you want it to appear.
5. Right after the upgrade, you couldn't look up people by last name in the auto attendant directory. A day later, it was working again; problem CBI (cleared before isolation).
6. On voicemail notification in Outlook client, window opens for you to hear voicemail, you hit the "Call Sender" button, and nothing happens. Apparently for some reason the clicks on the mouse button were being recorded, and all of a sudden you were calling the sender six times in a row. Problem has since disappeared.
7. Intermittently (more times in the morning) I've called my Shoretel DiD number from my cell phone....meanwhile, Call Manager sits idle, and reports "no active calls at this time" in purple text, yet I answer my Shoretel desk phone and CM is idle. The call isn't even recorded in history of calls.
8. Shoretel 8.1 Call Manager (Operator): Sorry, our receptionist is not at all happy. In the previous version, you'd click and drag the call to the contact in her contact list. The contact would highlight. Instead, the annoying green icon turns into a flower instead, and she's not really sure if the call is working the same as it used to (I know it is; she just doesn't like changes). Also she isn't happy with the call stack no longer present, and doesn't appreciate that when a call hangs up, it disappears and the next call below it moves up. She says this way, she cannot delineate between calls as sometimes the same site may be calling us from two different phones.
Overall, the new installation has been keeping me busy. I tried restarting our server to see if it might correct the CM issues I've reported, but no joy.
I'd like to see others report any bugs/problems with Shoretel 8.1 here so maybe we can all work together and supply some advice or feedback if you have seen these issues in Shoretel 8.1.
Thanks!
I recently upgraded from 7.5 to 8.1 and we've been seeing a few issues. I will report them here. Interested in comments/known fixes, or if these problems are prevalent on other systems:
1. When clicking voice mail message in Outlook, goes to voicemail and message is heard - but after message is heard, you have to manually disconnect from voicemail, or you will remain connected indefinitely (maybe disconnects if another call comes in, who knows).
2. If you experience tinny-sounding voices over the phone network (someone said it sounds like a robot in a glass of water), it's a codec issue. I noticed there are six or seven different codecs that are probably there for different bandwidth flavors. Remote tech from IPC fixed this problem for us by making a test codec; so far, no tinny voices reported by users since the fix.
3. Some users were having connectivity issues btwn Shoretel 8.1 Call Manager and Outlook 2003 client - only for me to discover that their Shoretel MAPI clients were missing from Outlook 2003. Reinstalled to correct - no problems since - but how is Shoretel client disappearing from Outlook 2003?
4. Although drag & drop feature is present, with 8.1 you can no longer drag/drop it to settle in lower tray. You now have to specify it under View where you want it to appear.
5. Right after the upgrade, you couldn't look up people by last name in the auto attendant directory. A day later, it was working again; problem CBI (cleared before isolation).
6. On voicemail notification in Outlook client, window opens for you to hear voicemail, you hit the "Call Sender" button, and nothing happens. Apparently for some reason the clicks on the mouse button were being recorded, and all of a sudden you were calling the sender six times in a row. Problem has since disappeared.
7. Intermittently (more times in the morning) I've called my Shoretel DiD number from my cell phone....meanwhile, Call Manager sits idle, and reports "no active calls at this time" in purple text, yet I answer my Shoretel desk phone and CM is idle. The call isn't even recorded in history of calls.
8. Shoretel 8.1 Call Manager (Operator): Sorry, our receptionist is not at all happy. In the previous version, you'd click and drag the call to the contact in her contact list. The contact would highlight. Instead, the annoying green icon turns into a flower instead, and she's not really sure if the call is working the same as it used to (I know it is; she just doesn't like changes). Also she isn't happy with the call stack no longer present, and doesn't appreciate that when a call hangs up, it disappears and the next call below it moves up. She says this way, she cannot delineate between calls as sometimes the same site may be calling us from two different phones.
Overall, the new installation has been keeping me busy. I tried restarting our server to see if it might correct the CM issues I've reported, but no joy.
I'd like to see others report any bugs/problems with Shoretel 8.1 here so maybe we can all work together and supply some advice or feedback if you have seen these issues in Shoretel 8.1.
Thanks!
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