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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Call Manager via Citrix

    I have a single user on a Citrix server that has an issue w/her Call Manager connecting. All other users on the Citrix server are connecing fine (including me). The TAPI service is configured properly (or else NO ONE would connect on the server). I've tried removing the user's local profile and recreted it. (no go). I've also checked to make sure there are no independent firewall settings on the PC/Profile. I've tried a few of the suggestions here, like changing the username, then changing it back. I've tried resetting the password and completely removing the Call Manager and reinstalled. To no avail... it still doesn't connect for this particular user. Her permissions are no different than anyone else in our Call Center and I just can't get it to work.

    Chris Carothers
    Planned Parenthood of SW & Central FL
    [email protected]
    Last edited by MissChris; 01-05-2009, 09:09 AM. Reason: Update.

  • #2
    I can also ping the ShoreTel server, which is house internally at this site.


    • #3
      Check the following locations to see if there is a name/extension other than your user listed in the registry.
      [Standard MS Warning Applies here in regards to editing your registry!]:

      +---Export Each key before you modify it so that you have a backup to revert to.---+

      1. "HKEY_CURRENT_USER\Software\Shoreline Teleworks\CSIS Client\SyncServerUser"
      should show something like "x.x.x.x.UserName"  [where x.x.x.x is the ip of your shoretel hq server]
      there should also be a sub key
      2. "HKEY_CURRENT_USER\Software\Shoreline Teleworks\CSISClient\x.x.x.x.UserName"
      [where x.x.x.x is the ip of your shoretel hq server]
      3. "HKEY_CURRENT_USER\Software\Shoreline Teleworks\ShoreWare Client\LastUserDN2"
      and clear the extension listed if it does not match your user's extension.
      4. "HKEY_CURRENT_USER\Software\Shoreline Teleworks\ShoreWare Client\UserName"
      verify the correct username is listed and change it if it is incorrect.
      Last edited by obeygiant; 01-07-2009, 09:38 AM. Reason: clarity


      • #4
        Have you checked to ie browser proxy exception. make sure the ip address range is included in the exceptions.