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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Hunt Groups - Make Busy

    Hopefully this is an easy answer, I have an idea, but want to know for sure.

    The admin guide says (for *18)...
    "You can busy out the hunt group when all members are unavailable. Calls are then forwarded to the Busy Destination."

    Is the busy destination the Backup Extension, or the Call Stack Full destination?

  • #2
    I know how to make busy when onsite with a Shoretel phone, and through the Director, but besides using a softphone, is there a way to Make Busy remotely over the phone?