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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • PCM & Proxy

    Could someone expain the relationship between your Internet Proxy and the Call Manager software? We recently experienced an issue with the proxy that downed Call Mgr and are trying to fully understand how the Call Mgr software interacts with the proxy server.

  • #2
    Among other protocols, PCM talks to the HQ server using http.

    So windows proxy settings forward the http requests to the proxy server if one is configured.

    Add your HQ server ip address to the proxy exception list for best results.