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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Ringtones / individual phones only.

    Hi to anyone who can help (and if you can't),

    I’m new to ShoreTel and new to this forum.

    I would like to customize ringtones for individual phones, not create a pool for all to select from.

    I’ve read thorough the threads and know this topic has been discussed at length, but I’m confused on the difference on how to change ringtones for individual phones only.

    Can anyone supply me with that information?

    I’m form the copper side of the house – you remember “tip/ring” and blue, orange, green, brown, slate. So things are coming a little slow…


  • #2
    No Problem.
    To change rings globally you have to update a custom.txt file appropriate to the model of phone.
    To change individual phones you make exactly the same changes to an individual customer file named: shore_aabbccddeeff.txt
    replace "aabbccddeeff" with the serial number from the bottom of the phone you want to change.


    • #3
      I apologize for the neophyte reply, but…where would I locate this file?


      • #4
        You have to create it yourself.
        Just make one using notepad.


        • #5
          ...And they go in the following location:

          This is usually located on the C: drive of the headquarters server or on the DVM server if it is a remote site.


          • #6
            Thanks - i'm going to try it this week.

            I'll let you know how it goes



            • #7
              what do you put in the file as far as ring tones? I am new to the shoretel group


              • #8
                Here is a link with some helpful info.

                ShoreTel | Support - Can ShoreTel provide different ring tones? (KB690)


                • #9
                  Oooh, that's good stuff. hehehe...