PCM Call Details --> Support Info

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bamann

Junior Member

Join Date: Oct 2008

Posts: 13
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#1

PCM Call Details --> Support Info

11-25-2008, 02:58 PM

In PCM, it is possible to get a "Support Info" string by clicking "Call Details" and then the "Support Info" link. How can I go about using this number to get detailed information about a call??

Thanks,
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BLenarcik

Junior Member

Join Date: Nov 2008

Posts: 22
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#2

11-29-2008, 07:53 AM

The Support Info is the Call GUID that can be used to trace the call in the ShoreTel Services logs (located in the d:\shoreline data\logs folder).
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PCM Call Details --> Support Info

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