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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Direct Find Me to a certain Channel

    Hi All -
    We are having an issue with our local telecommunications company unblocking the ability to allow our Shoretel system to pass caller-id.

    They have offered to do a whitelist, but for incoming calls that are forwarded using Find Me, that obviously wouldn't work. (It would work for our DID list)

    So, they are offering to unblock that on a couple of the channels on our PRI (for a monthly fee). So, I obviously don't want to pay for all of the channels to have this functionality.

    Is there a way to program Find Me and forward functions to those channels automatically?