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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Transfer to voice mail from 110 or 115 phones?

    Is it possible to transfer a call to the voice mail box of another user via a 110 or 115 phone (without the call manager that is)? I have searched the forum's and only found the solution for 230 and up phones. The Shoretel KB's don't seem to mention a way either.

  • #2
    Xfer user to Voice mailbox on Ip110 IP115 IP212

    Rob cant be done at this time you will need CM


    • #3
      Actually we do it in our office. We used to have a Nortel Meridian Mail that had a feature called Express Messaging - in order to duplicate that on the ShoreTel system, we created an Auto Attendant (for example ours is 8100) with the only option being Multiple Digits = Take a Message. We also imported a wav file w/250ms of silence (which I can email you if necessary). So to transfer a caller directly into someone else's mailbox from a phone, you simply press transfer, dial the AA # (ie 8100), then enter the mb# of the desired person & hang up. Works great!


      • #4
        Thank you so much, that is a wonderful idea! I already have the "silence" the wav file as well. Too bad they don't just have a checkmark in the AA's to NOT play a greeting at all.