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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • PCM Sounds

    I recently installed ShoreTel 8.0 Build 13.9.9403.0 for a customer. I programmed monitor extension buttons on the Personal Call Manager's. I programmed them to no ring and speed dial when idle. The problem is the PC rings whenever any of the monitored extensions are called. I went to the PCM and de-selected enable sounds. I still get the ringing when the monitored extension is called. In 7.5 I could go to Control Panel-Sounds&Audio Devices-Sounds-Program Events-Scroll to Call Manager-Extension Monitor-Select None. I could not find Call Manager in the program events for 8.0.

    Has anyone ran into this and what was your resolution? Thanks.