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I recently installed ShoreTel 8.0 Build 13.9.9403.0 for a customer. I programmed monitor extension buttons on the Personal Call Manager's. I programmed them to no ring and speed dial when idle. The problem is the PC rings whenever any of the monitored extensions are called. I went to the PCM and de-selected enable sounds. I still get the ringing when the monitored extension is called. In 7.5 I could go to Control Panel-Sounds&Audio Devices-Sounds-Program Events-Scroll to Call Manager-Extension Monitor-Select None. I could not find Call Manager in the program events for 8.0.
Has anyone ran into this and what was your resolution? Thanks.
Has anyone ran into this and what was your resolution? Thanks.