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  • Server went down.. phones went to old state

    I just started with a new company who uses a shoretel system which I don't have much experience with yet. Yesterday we lost power and our main UPS also shorted out (it was a bad day). Long story short my Shoretel server was toast. The server was down for the day but my DID lines worked. I did notice that when the servers went down the phones defaulted to an older state (All of the name and extension changes I made in the past 2 weeks reverted to the old user names on the phones). This leads me to believe that somewhere the configuration file can be written to the switch itself and is not just on the server. Is this the case and how do I update the switch with the new configuration?

    Thanks for the help.

  • #2
    What version are you running?
    Sergio Valles
    [email protected]
    # 909-972-0398 Direct
    Certified ShoreTel Engineer
    http://www.intelesysone.com

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    • #3
      Sorry about that...

      Version 6.5
      Shoregear 60/12

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      • #4
        Can you explain a little more of what the actual changes were thanks.
        Also did these changes happen after the server came back online or while it was offline?
        Sergio Valles
        [email protected]
        # 909-972-0398 Direct
        Certified ShoreTel Engineer
        http://www.intelesysone.com

        Comment


        • #5
          I will use my phone as an example, but it happened on several with recent changes.

          2 weeks ago I set the phone up for me and the name on the screen was Jerry at ext 1341.

          The power went out then came back on some time later.

          The server was still down but the phone switch had power. So whatever information the phones were using was not coming from the server.

          My phone now said Paul at ext 1337 which was the previous owners informaiton.

          The server came back up and I restored the most recent backup. The phones returned to their proper state. Jerry @ 1341



          Thanks for the help!!!

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          • #6
            Configuration

            This almost sounds like maybe you assigned yourself to that phone by logging into voicemail and dialing 731 instead of hard setting the assigned user in director? The 731 assignments are usually meant to be temporay/hotdesk assignments.

            If so, I could see where the phone would "lose" that temporary assignment and place the rightful real "owner" of that phone back on there.......

            Anyone think that sounds believable? It is the only thing I could think of that would explain what you saw.

            Doesnt really explain though why your backup "recovered" these settings

            that is truly odd

            maybe its a 6.5 thing, that is pretty old code.

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            • #7
              I was going to say the same thing.
              Sergio Valles
              [email protected]
              # 909-972-0398 Direct
              Certified ShoreTel Engineer
              http://www.intelesysone.com

              Comment


              • #8
                Odd. Let us know if you have any other issues.

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                • #9
                  Originally posted by jopela View Post
                  I just started with a new company who uses a shoretel system which I don't have much experience with yet. Yesterday we lost power and our main UPS also shorted out (it was a bad day). Long story short my Shoretel server was toast. The server was down for the day but my DID lines worked. I did notice that when the servers went down the phones defaulted to an older state (All of the name and extension changes I made in the past 2 weeks reverted to the old user names on the phones). This leads me to believe that somewhere the configuration file can be written to the switch itself and is not just on the server. Is this the case and how do I update the switch with the new configuration?

                  Thanks for the help.
                  If the Server was down (Kaputski) and you did not reboot any SG/DVM then your Phones would had stayed exactly as they would had been prior to the server crash.

                  If your server was down, you would had never been able to make any change to the system (Aka Phone Reassignment, CHM, Schedules etc, etc) with no DB access.

                  This is the reason why ST clearly states never to reboot SG's in a WAN/LAN or server outage. The entire system relies heavily on the Main HQ DB access :whistling:

                  If the phones reverted back you must have used an older MDB back up when you restored the server. To many details of the outage is missing to speculate on just what happened.

                  Just FYI
                  Always keep a fresh backup of the X:\Shoreline Data folder

                  Where X is your installed drive. This is the heart of your shoretel system

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