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  • ShoreTel 7 stripping keypresses going into Off System Extensions from external calls

    We've got an asterisk box set up via sip trunks, works great if you're just dialing the off-system extension directly or through the regular extension I have set up to forward to that. However, whenever I try to call in to the outside extension from an external phone, it goes through to the asterisk box just fine, but the keypresses going into asterisk get stripped out.

    Is there a setting somewhere I need to change to fix this, or what other information do I need to give to solve this puzzle?

  • #2

    So it turns out for the SIP trunk group, I needed to hit the checkbox that says:
    Enable SIP Info for G.711 DTMF Signaling
    Anyhow, have a nice day.