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Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Fundamental call Forwarding Question

    Sorry for this lame question. Im from a Nortel shop and need to know the easiest way for a user to forward calls quickly. Do you have to change call handling mode to forward calls? thanks so much

  • #2
    You can pre-program a call handling mode to forward (either direct forward or auto find me) or change your extension to external assignment (office anywhere).