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  • Call Manager Download Problem

    We changed Dealers after some issues so I can't go back to them. The new dealer has not been able to get the old dealer to responfd to requests on where I can download the file from on our ShoreTell server. It all started because a problem arose (I can't remember what it was now) and I had to delete and then try to reinstall my Call Manager. I only have the information for a co-worker's install to download the file from our ShoreTell server. When I exchanged my Log-in name with their name, it doesn't work. Frustrated and impatient like I can get, I looked on the web and found a download site for the Call Manager program. When I click on the download button, an error box jumps up saing I am not an administrator or I need to set in my interenet connect to allow by a prompt the "download of Active X". I am both an administrator and my Active X download is allowed by prompt so why is the error message showing up? I guess I really don't care about why, just how can I get Call manager back on my computer, because I loved it when it was working right. I remember now why I was having a problem....when I started my computer it would not find the ShoreTell Server so there was a big Red X over the Server Icon. Help?

  • #2
    If you know the IP address of your shoreware server, then use the following URL
    http://<IP address of your shreware server>/shorewaredirector/clientinstall
    i.e. http://192.168.1.1/shorewaredirector/clientinstall

    Remember that you need to have administrator rights to the PC in order for the install to run correctly.

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    • #3
      another way around this is to load the Setup.exe locally on the machine.
      http://192.168.1.1/shorewaredirector...tall/setup.exe

      it will then ask you to "run" or "Save", Save it to your desktop, then "rightClick" on the "setup.exe" , Run as administrator.. This will allow you to install locally from your machine...
      You must be running Vista..

      This should work for you...

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