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  • report showing missed calls?

    anybody know of a built in shoretel report that will show missed calls per agent in a workgroup? the data is there on the phone and shows up on the call manager as "missed" but i'd like to see if there's a report that shows missed calls. my hope was the workgroup agent detail report would show it but it does not. thanks!

    matt

  • #2
    I opened a service request with Shoretel to ask them this question. They said there are currently no reports that will display this information, but it can be accomplished by contacting their profe$$ional $ervice$ team.

    :santa:

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