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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Cdr/smdr

    In a few weeks we will be migrating from a PBX to ShoreTel. We have several tenants on our system who we bill back for local and toll calling. Are there provisions in the ShoreTel system to send call records to an external device for costing or can this be done internally within the ShoreTel system?

    Does anyone do this?


  • #2
    ShoreTel has some very basic call reports built in but also has the capablility to output call records to third party call accounting software via the serial port on the ShoreTel server. We currently use Microcall Call Accounting software.


    • #3
      Thanks for the information! I'm going to check out Microcall also as our current vendor wants a fortune to upgrade and make the change.