Escalation profile - No workie.

[Gymratz]

User is set in Out of Office Mode
Enable Message Notification is checked.
Escalation Profile is set to "New Escalation Profile."
E-mail (IS) sent; however, "Mark as heard" is unchecked.
New Escalation Profile is set to go to 1 external number for 10 minutes, then a second external number for 10 minutes.

These phone calls are never made. Event Viewer shows nothing, Trunk Testing tool shows nothing.

Any ideas?

[Jlorenz]

User is set in Out of Office Mode
Enable Message Notification is checked.
Escalation Profile is set to "New Escalation Profile."
E-mail (IS) sent; however, "Mark as heard" is unchecked.
New Escalation Profile is set to go to 1 external number for 10 minutes, then a second external number for 10 minutes.

These phone calls are never made. Event Viewer shows nothing, Trunk Testing tool shows nothing.

Any ideas?

You need to have a schedule enabled in the users profile

[Gymratz]

I think I understand what you mean but I couldn't figure out how to do it exactly how I wanted.
To test this though, I created a new schedule that had all hours filled blue.
I then assigned this schedule to my Standard Call Handling mode (the schedule wasn't available in dropdown in other modes - strange).
I then called my phone from my cell and left a voicemail.
I still have not received any calls on my cell phones, the event viewer shows no failures, and trunk test tool shows no apparent attempts to dial me.

What else could I be missing?

[Gymratz]

The problem ended up being with Assigned User Group under Application Servers. The group that it was assigned to did not have outbound calling permission.
Now what's really funny is I changed that previously;however, that setting does not seem to have an immediate affect like most others do, it took about 30 minutes to be effective.

Thanks!