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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Few Advanced Questions.

    1. Is there any way to assign a button that will perform the function of "busying out" a trunk. I do not like the idea of having to train multiple users on dialing codes etc.
    2. Is there a help file on phonectl that I am missing and what commands it can issue?
    3. Is there a helpfile on what commands I can issue using telnet once logged into a phone.
    4. At one point I used a command line program that allowed me to do tests such as blinking the voicemail light etc, but now I cannot seem to find the documentation on what program that is or what commands are available.

    Any help would be greatly appreciated. Any other programs, manuals etc that anyone thinks would help a curious administrator would be great. (Setting up custom ring tones was fun, for instance.)

    Thank you,

  • #2
    In another post on this forum:
    You could setup custom.txt files for the type of phone or the MAC addresses in question and use the

    # SntpServer: SNTP server address in dotted decimal format.

    parameter that is documented there.
    I'm trying to find documentation on what else can be set using this.
    In this case, I have a single phone in Tokyo that seems to have reset and lost it's programming, I'm not sure how this happened; however, I can see that it has an address from DHCP when originally it was set up with static information. I would like to turn off DHCP, set a static IP, etc. Need to do this remotely.

    Even if this can't be done, I'd still like to know what *can* be done with the custom.txt files, thank you.


    • #3
      Solved a few problems and thought I'd document in case anyone else needed this.
      The command line program I was thinking of is "cfg.exe" which is located under Program Files\Shoreline Communications\ShoreWare Server
      I still cannot find any documentation other than typing help within the program.

      Regarding trying to program a phone that was sitting in Tokyo, what we did was program DHCP within our Juniper SSG5 firewall/hardware vpn to hand out FTP information which allowed the phone to download everything it needed.

      After making these changes I used phonectl to turn on telnet and reboot the remote phone.

      Finally, and I thought this was pretty cool, I was able to Telnet into the phone again when it first came back up. I was able to see all the internal stuff it does while it downloads all the files, settings etc. Also when I assigned a user to the phone it showed up in the Telnet also. Not sure what good this does me at this time but could be useful for troubleshooting in the future.

      Still hope to hear back on if there is documentation of what all can be done,