My office has a pretty long list of techs, mgrs, SUPER mgrs, etc that they want to be notified in the case of a scenario requiring escalation. Does anyone know of a way to get more than 10 steps (i.e. more than 10 people notified)?
I don't quite understand why an administrator can configure up to 9 escalation profiles per user, but you can only assign one escalation profile per call handling mode. Am I missing something, or am I limited to 10 steps per call handling mode here?
Thanks in advance.
I don't quite understand why an administrator can configure up to 9 escalation profiles per user, but you can only assign one escalation profile per call handling mode. Am I missing something, or am I limited to 10 steps per call handling mode here?
Thanks in advance.
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