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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • prevent # or 0

    Does anyone know if there is a way to prevent someone from skipping voicemail by pressing # or 0 for the operator?


  • #2
    Program 0 and # to do something different than transfer to operator in the AA programming. Or program those keys to do nothing at all in the AA. If I am reading this correctly, that should fix it.


    • #3
      this is only in the personal voicemail. not the AA


      • #4
        0 is programmable in the call handling mode for each user. I think # is part of the dial plan and can't be changed easily.