out of service

[travisbconley]

Anyone seen a shoretel phone do the following:
in director it has a status of out of service (operational) and the user can make calls, but not use the directory on the phone. I tried to put it in service, but nothing happens. I tried to reset it from director and nothing happened. I had the user so the reset sequence, andit came back the same way. I finally had her pull the network cable and put it back, and it was ok for a minute or two, but now is back the same out of service (operational) status. Thanks

[rwensmann]

What build and release are they on?

[travisbconley]

release

we are on 6.1 build 11.15.2603.0

[nikroft]

I have seen this before I have deleted the phone had the user unplug it and plug it back in and reassign it to the user and see if that works. It did for me.

[travisbconley]

looks like that fixed it. Would be nice to know what caused it, but atleast it is working now. Thanks

[nikroft]

me too