PCM 8.0 Extension Monitor???

[huffditty]

I have looked all through this thing and apperantely extension monitor is now gone. I have a license for operator call manager, and set the COS permissions to allow monitor of calls. What have some of you guys done as a work around or am I just missing something.

Thanks

[cburgy]

It is now called "contacts." You have to add the extensions in to monitor.

Training on PCM 3.0 is available at: ShoreTel | Support - Call Manager Training